PRIVACY POLICY
This privacy policy explains how we use any personal information we collect when you trade with
Robert H Crawford & Son
INFORMATION WE COLLECT ABOUT YOU
We collect personal data about you when you request products or services. The information we hold is:
Full name
Full postal address
Contact telephone number(s)
Email address
This information is held securely using password protected computers. Any hard copy personal data is held in locked cabinets.
It is important that all information we hold is accurate and up to date. To this end, Robert H Crawford & Son will contact customers every 3 years to confirm/update the information held.
HOW WE USE YOUR PERSONAL INFORMATION
GDPR law says that we can only use your personal data if we have a proper reason to do so. We collect information about you to enable us to process orders and services you request and to manage your account. We may also contact you regarding other products and services provided by Robert H Crawford & Son that we believe may be of a legitimate interest to you.
You have the right to request a copy of the information that we hold about you. This request must be made in writing either letter or email:
Robert Crawford
Robert H Crawford & Son
Frithville
Boston
PE22 7DU
A response will be received within 30 days of your request and will be free of charge.
WHAT HAPPENS IF THERE IS A DATA BREACH
The General Data Protection Regulations, (GDPR), defines a personal data breach as “a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored of otherwise processed”. This means:
Access by an unauthorised third party.
Deliberate or accidental action (or inaction) by a controller or processor.
Sending personal data to an incorrect recipient.
Alteration of personal data without permission.
Computing devices or mobile telephones containing personal data being lost or stolen.
In the event of a beach, Robert H Crawford & Son will contact the Information Commissioner’s Office and describe the nature of the breach, the number of people concerned, the likely consequences and the measures we are taking to mitigate possible adverse effects. The effected customers will also be informed .
HOW LONG WILL WE RETAIN YOUR PERSONAL INFORMATION
There are various lengths of time that data is kept for due to our legal and regulatory obligations. You have the right to be forgotten within our database as long as there is not an over-riding legitimate business need.
Unless we explain otherwise to you, we will hold your personal information based on the following retention periods:
Financial records – 7 years
Credit reports and warning notices – 6 years
Related company accounts to agreements – 6 years
WHEN WE MAY SHARE YOUR INFORMATION
We will request your positive consent to notify you of events and services that Robert H Crawford & Son are involved with, but being organised by a third party. An example of this would be a product launch by a supplier. Before any information is shared with such a third party, Robert H Crawford & Son will ensure that they are also fully GDPR compliant.
When asked for your positive consent we will also provide you with options of how we contact you ie. by email, telephone or post.
Robert H Crawford & Son will not share your data inappropriately or sell your data to any third party.
If you wish to withdraw your consent you may do this at any time by contacting Robert Crawford either by letter or email.
IF YOU HAVE ANY QUESTIONS REGARDING OUR PRIVACY POLICY, OR THE PERSONAL INFORMATION WE HOLD ABOUT YOU, PLEASE SPEAK TO A MEMBER OF STAFF.
